Last updated: October 22, 2026
Who we are
Venus Egg Donation ("Venus," "we," or "us") is an egg donation coordination agency based in California. We serve donors and intended parents in the United States and internationally. This policy explains how we handle personal information when you use our website, contact us, apply, or work with us.
Venus is not a medical provider, clinic, or health plan. Your clinic and other licensed providers manage your medical care and records under their own policies.
Information we collect
What we collect depends on how you work with us. It may include:
• Contact details, such as your name, email, phone number, and location
• Application details, such as your age, education, background, and form answers
• Donor profile details, such as photos, physical traits, ethnicity, interests, and personal statements
• Health information, such as medical history, family health history, reproductive health, screening results, and cycle schedules
• Background check results, when you authorize a check
• Payment and tax details needed to process fees or donor compensation
• Messages you send us and notes from calls or video consultations
• Website data, such as your IP address, device and browser type, pages viewed, and cookie data
Where we get information
Most information comes directly from you. We may also receive information from:
• Fertility clinics, labs, genetic counselors, and mental health professionals involved in your cycle
• Background check providers, with your written authorization
• Intended parents, donors, attorneys, insurers, and escrow companies involved in your journey
• People who refer you to Venus, and social media platforms when you contact us through them
• Cookies and analytics tools on our website
How we use information
We use personal information to:
• Answer your questions and schedule consultations
• Review donor applications and confirm eligibility
• Build donor profiles and coordinate matches
• Coordinate screening, legal agreements, insurance, travel, and payments
• Send updates about your application or cycle
• Send newsletters or marketing emails, if you choose to receive them
• Keep our website secure and improve how it works
• Meet legal, tax, and recordkeeping duties, and protect our rights and the safety of others
We do not sell your personal information. We do not use health information for advertising.
Health information
Health information is sensitive, so we give it extra care. We collect and use it only to provide the services you ask for, or with your consent. We share it only as needed to coordinate your journey, or with your consent. We never sell it.
We do not use health information to target ads, and we do not share it with advertising platforms or data brokers. We do not use location tools to track people near clinics or other health care locations.
If you live in Washington, Nevada, or another state with a consumer health data law, please also read our Consumer Health Data Policy on this page.
Donor profiles and confidentiality
Donor profiles shared with intended parents and clinics are non-identifying by default. A profile may include photos, physical traits, ethnicity, education, interests, and health history. We do not share a donor's full name, contact details, or address unless all parties agree in writing.
Your agreements decide whether future contact is allowed. Consumer DNA tests and online searches can make it possible for donors, intended parents, and donor-conceived people to find each other. Because of this, no one can promise permanent anonymity. Venus protects identities as described in this policy and in your agreements.
How we share information
We share personal information only as needed to provide our services, with your consent, or as the law requires. This may include:
• Fertility clinics and the medical, genetic, and mental health professionals who work with them
• Intended parents or donors in your match, as described in this policy and your agreements
• Attorneys, escrow companies, and complication insurance providers
• Background check providers and travel companies
• Service providers who help us run our business, such as secure form, email, scheduling, website, and record tools
• Courts, government agencies, or others when the law requires it or to protect safety and rights
• A buyer or successor if Venus is part of a merger, sale, or reorganization
Our service providers may use your information only to do work for us. Clinics, attorneys, and other independent professionals handle information under their own legal duties and policies.
Cookies, analytics, and advertising
Our website uses cookies and similar tools. Necessary cookies keep the site secure and working, and they are always on. With your permission, we may also use preference, analytics, and marketing cookies. Non-essential cookies stay off until you agree. You can change your choice at any time with Cookie Settings at the bottom of any page. You can also block cookies in your browser settings.
If you allow marketing cookies, advertising partners such as Meta and Google may collect information about your visits to our site and other sites over time. We do not share health information or application answers with these partners.
Our site does not respond to browser Do Not Track signals, since there is no common standard for them. Where the law requires, we treat Global Privacy Control signals as a request to opt out of marketing cookies.
Emails and text messages
You can unsubscribe from marketing emails with the link in any email. We will still send messages about your application or cycle.
If you ask us to contact you by text, we will text you about your inquiry, application, or cycle. Message frequency varies, and message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. Agreeing to texts is not required to work with Venus. We do not share your phone number or text consent with third parties for their own marketing.
Background checks
If a background check is part of your screening, we will ask for your written authorization first. A consumer reporting agency runs the check. You will receive the notices and rights required by the Fair Credit Reporting Act and state law, including the right to see your report and dispute errors.
Payments
Payments for your journey, including donor compensation, are generally handled through a third-party escrow company. Venus does not store full credit card or bank account numbers. The escrow company handles payment details under its own privacy policy. When the law requires it, we may collect tax information, such as a W-9, for payments we make.
Data security
We use reasonable administrative, technical, and physical safeguards to protect personal information. Applications are collected through a secure form provider that supports HIPAA-level protections. Access is limited to team members and partners who need it.
Please do not send medical records or ID documents through our contact form or regular email. We will give you a secure method when documents are needed.
No system is completely secure, and we cannot guarantee the security of information sent over the internet. If a breach affects your personal information, we will notify you as the law requires.
Data retention
We keep personal information as long as needed to provide our services, meet our agreements, and follow legal, tax, and recordkeeping rules. Donor records may be kept for many years so we can pass along important medical updates under your agreements. When we no longer need information, we delete it or remove the details that identify you.
Information already shared with a clinic, intended parent, or other independent professional is kept under their own policies.
Your privacy rights
Depending on where you live, you may have the right to:
• Know what personal information we collect, use, and share about you
• Get a copy of your personal information
• Correct information that is wrong
• Delete your personal information
• Opt out of targeted advertising, or of the sale or sharing of personal information
• Limit how we use sensitive personal information, including health information
• Withdraw consent you have given us
• Appeal if we deny your request
To make a request, please use our contact form and choose "Privacy request" in your message. We will confirm your identity before we act on it. You may use an authorized agent if your state allows it. We will respond within the time the law requires, usually 45 days. If we deny your request, you may appeal by replying to our decision, and we will explain the outcome in writing. We will not treat you differently for using your privacy rights.
Some information cannot be deleted because we must keep it under the law or our agreements. Deleting your information from our records does not remove copies already shared with a clinic or intended parent under your agreements.
Children
Our website and services are for adults. Egg donors must be at least 21 years old. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it. If you believe a minor has sent us information, please contact us.
International users
Venus is based in the United States, and our records are stored in the United States. If you live outside the U.S., your information will be transferred to and handled in the U.S. and in the country where your clinic is located. Privacy laws there may differ from those where you live. By using our services, you understand that this transfer is needed to coordinate your journey. Where the law requires, we use appropriate safeguards for these transfers.
Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date at the top when we do. If we make a major change to how we use or share personal information, we will post a notice on our website or contact you directly before the change takes effect. Where the law requires, we will ask for your consent first.
Contact us
If you have questions about this policy or want to make a privacy request, please reach us through the contact form at the bottom of this page. Choose "Other" and start your message with "Privacy request." Please do not include medical records or ID documents in your message.
Last updated: October 2026
Acceptance of terms
By using the Venus Egg Donation website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use this website.
Use of the website
You may use this website for personal, non-commercial purposes. You agree not to misuse the site, attempt to gain unauthorized access, or submit false or misleading information.
Information only
Content on this website is for general information only and is not medical, legal, insurance, or financial advice. Please see our Medical and Legal Disclaimer for details.
Applications and inquiries
Submitting a donor application or inquiry does not guarantee acceptance, a match, or any service. All services are provided under separate written agreements.
Intellectual property
All text, images, logos, and design on this website belong to Venus Egg Donation or its licensors. You may not copy, reproduce, or distribute them without our written permission.
Third-party links
This website may link to other websites for your convenience. Venus does not control and is not responsible for the content, policies, or practices of third-party websites.
Limitation of liability
To the fullest extent permitted by law, Venus Egg Donation is not liable for any damages arising from your use of this website or your reliance on its content.
Changes and governing law
We may update these terms at any time. Changes take effect when posted on this page. These terms are governed by the laws of the State of California. If you have questions, please contact us.
Last updated: October 2026
Our role
Venus Egg Donation is a coordination agency, not a medical provider or health plan. Medical care, testing, and records are handled by your fertility clinic and other licensed providers, who follow their own HIPAA obligations.
Health information we receive
To coordinate matches and cycles, we may receive health information that you or your providers share with us, such as donor screening results, medical history, and cycle schedules.
How we protect it
We store sensitive information in secure, access-controlled systems, limit access to team members who need it, and follow HIPAA privacy and security practices in how we handle and share records.
Your authorization
We request records from clinics, or share health information with intended parents, clinics, or other providers, only with your written authorization.
Donor confidentiality
Donor profiles shared with intended parents are non-identifying by default. Identifying information is shared only when all parties agree in writing.
Intended parent confidentiality
Information about intended parents, including identity, medical history, and family plans, is kept confidential and shared only as needed to coordinate your journey.
Your information requests
You may request a copy of the information we hold about you, ask us to correct it, or ask us to stop sharing it, subject to your agreements and legal requirements.
Questions
If you have questions about how we handle health information, please contact us. For questions about your medical records, please contact your clinic directly.
Last updated: October 22, 2026
Who this policy covers
This Consumer Health Data Policy explains how Venus handles consumer health data under the Washington My Health My Data Act, Nevada's consumer health data law, and similar state laws. It adds to our Privacy Policy above.
Consumer health data is personal information that is linked to you and identifies your past, present, or future physical or mental health. This policy does not cover health information that a clinic or health plan handles under HIPAA.
Health data we collect and why
Depending on your role, we may collect:
• Medical history and family health history
• Reproductive health information, such as menstrual cycle details and past donation cycles
• Screening, lab, and genetic test results
• Mental health screening information
• Medications, procedures, and cycle schedules
• Physical traits and other details you share in forms or messages
We use this data to review donor eligibility, build donor profiles, coordinate matches and cycles, arrange complication insurance, and meet our legal duties. We do not use it for advertising.
Where it comes from
We get consumer health data from you, from the clinics, labs, genetic counselors, and mental health professionals involved in your cycle, and from other parties in your match as your agreements allow. We request records from providers only with your written authorization.
Who we share it with
We may share the health data listed above with these categories of third parties:
• Fertility clinics and the medical, genetic, and mental health professionals who work with them
• Intended parents in your match, who receive non-identifying donor profiles and health history
• Attorneys and complication insurance providers for your cycle
• Service providers who store or process data for us, such as our secure form provider
Venus has no affiliates that receive consumer health data. We do not sell consumer health data, and we do not share it with advertisers or data brokers.
Your consent
We collect and share consumer health data only as needed to provide the services you ask for. For any other purpose, we will ask for your consent first. Consent to collect and consent to share are asked for separately. We will never sell consumer health data without your separate signed authorization, and we do not plan to sell it at all.
We do not use geofencing or location tracking around clinics or other health care locations.
Your consumer health data rights
You have the right to:
• Confirm whether we collect, share, or sell your consumer health data
• Get a copy of it, along with a list of the third parties we have shared it with
• Withdraw your consent to our collection or sharing of it
• Ask us to delete it
• Appeal if we deny your request
When we delete your data, we will also ask our service providers to delete it. If you withdraw consent during a cycle, we may not be able to keep coordinating your cycle. We will not treat you differently for using these rights.
How to make a request
Use the contact form at the bottom of this page. Choose "Other" and start your message with "Consumer health data request." We will confirm your identity, then respond within 45 days. If we need more time, we will tell you why, and we may extend once by up to 45 more days.
If we deny your request, you can appeal by replying to our decision. We will answer your appeal in writing within 45 days and explain our reasons. If your appeal is denied, you may contact your state attorney general, such as the Washington or Nevada Attorney General's office.
Questions
If you have questions about this Consumer Health Data Policy, please use the contact form below. For questions about your medical records, please contact your clinic directly.
Last updated: October 2026
Our commitment
Venus Egg Donation wants everyone to be able to use our website, including people with disabilities. We are committed to making our site accessible and easy to navigate.
Standards we follow
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content easier to use for people with disabilities.
What we do
We use clear headings, readable text, strong color contrast, descriptive link text, and alternative text for images. We review new pages for accessibility before they go live.
Keyboard and screen readers
Our site is designed to work with keyboard navigation and common screen readers, including on mobile devices.
Ongoing improvements
Accessibility is ongoing work. We review the site regularly and fix issues as we find them.
Alternative formats
If you need information from this website in another format, such as a document or a phone call, we are happy to help.
Third-party content
Some tools and embedded content on this site come from third parties. We choose accessible providers where we can, but we do not control their content.
Feedback
If you have trouble using any part of this website, please contact us. Tell us the page and the issue, and we will respond as soon as we can.